Wednesday, May 30, 2007

Nike answers!

Well, I heard back from them! After 3 unanswered emails and one totally rude and unhelpful phone call, I got this back after sending a nasty email. We'll see what happens from here. I hope they redeem themselves, I love the rest of their gear!

Response (Greg) - 05/30/2007 07:51 AM
Hello Kate,

Thank you for contacting us regarding your Nike Triax Elite HRM.

First off, I am sorry to hear of your experience regarding both the Elite HRM and the level of service you have received.

After some searching, I was unable to locate any recent contacts from you via our e-mail service, however, I did see that you contacted us back in July of last year regarding the Triax Elite.

However, it sounds like you are a very active individual and that a HRM plays an important part in your daily routine.

If you could kindly address the issue(s) that are occurring with your Elite HRM, I would be more than happy to assist you with the situation.

Thank you for the time you have taken to e-mail us.

Have a great day!


Nike Timing

PS: Have you checked out NIKE iD yet? You can make your own custom Nike gear and buy it online at

Customer (Kate Howe) - 05/27/2007 07:53 PM
Hi. I have emailed you guys three times and been totally ignored. Your Nike Timing contact us doesn't work. when I called the 800 number, the guy was an amazing asshole to me. he was totally unhelpful and unsympathetic. i spent $300 on my heart rate monitor and it doesn't work. I have been a devoted Nike customer for more than 15 years in training. I am done.

I am a figureskating coach, I coach skiing, i am a personal trainer, and I run a women's adventure club. that's a lot of clients I am going to tell to buy anything other than your gear. And you know what? i don't think you care. From the level of response my other communications have gotten, I would bet money I won't hear back from you on this one, either.

To see the review I just posted on my blog about the Nike Triax, for which I can get NO customer support or response whatsoever, please visit

Kate Howe

No comments: